Best Western Plus Emerald Inn & Suites

I was pleasantly surprised by this hotel. I expected a mainstream hotel with throw-away plates, mediocre rooms, and generic breakfast. That was not this place. When I walked in, the hotel was beautifully decorated for Christmas. The room was spacious, modern, clean, and new. The next morning I was very happy to see actual plates and silverware in the breakfast area. The ladies working made homemade salsa for the eggs (delicious!). The pancakes from the machine were actually very good and the kids loved seeing it work. There was more variety than the normal continental breakfast. What really made it, though, was how kind the people working there were. My family always travels through Garden City when we drive from Colorado to Oklahoma for the holidays since we like the zoo and indoor waterpark. This will be our go-to hotel now.

Good service, clean room, great breakfast. They have a bar and business center where you can access email and print (handy for flight info). The pool was a great temperature and the hot tub was nice and big. Jets on the hot tub didn't seem to be working when we were there, but still very nice to fit the whole group in (8 of us) with room to spare after being on the road. We stayed for 2 days.

You would think that one of the most expensive hotels in this area would have been better. The person at the counter was super sweet but had her child with her and that the bar is usually open but apparently she was the bartender too and since she had her child she couldn't tend to bar, so the bar wasn't open. The room was nice but dated. T.V. channels worked off and on and there are no smart TVs so no streaming of any kind. We were excited to watch a series of ours but that didn't happen and then couldn't go to the pool because the kids that were staying there for tournament and how loud it was. Couldn't enjoy the hot tub either because of that. Every time we flush the toilet the sink with gurgle and then when you put water in the bathroom sink a terrible Rusty undescribable smell came up from the sink. My husband thanks someone came into the room while he was in the shower with the no service on the door. Lastly, pancakes showed on the menu and they were not. Of course it was the one thing we were looking forward to. All in all just not the best experience if you had to stay in Garden City you might consider somewhere else.

Stayed Friday night. We called about 9:30pm to let the hotel know we wouldn’t be there until about 12:30am. The lady I spoke with told me that was ok and that they have someone at the desk 24/7. I walked in the door at 12:34am to check in and no one was at the front desk. I waited until 12:45am and then I called the front desk phone. Before I called, I yelled out twice “Hello?”… when I called, it was after the 4th ring that the lady appeared from somewhere in the back. I got a hi and was that you calling the phone? I said yes, and told her I was there to check in. She asked my name and then handed me a paper to sign and handed me my cards. I asked where I needed to go to get to our rooms, whether through the lobby or a side door or the back? She said the back and left it at that. No offer to tell us which direction to take once we were in the back door, where the elevator was, etc. We made it to our room on the third floor without her help but I was beyond annoyed between the wait to check in, and lack of information. The room met our needs. We didn’t eat breakfast there. There was quite a bit of noise from people going up and down the hall after 1-2am. Overall, it was a good stay but I was pretty irritated with the check-in.